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Click on the drop down menu’s below to get all your questions answered. If you have any questions that was not answered below, please send us a quick email and we will get back to you within a day.

When will I get my order?

Kinkel Jewellery is a small local business that makes every piece of jewellery by hand per order. We therefore need some time to make your lovely new jewellery pieces. Our orders take between 6 t0 12 working days to complete, depending on the size of your order and time of the year. This excludes shipping.

We do keep some stock of certain pieces at our studio, so if you are in need of a quick gift just pop us an email to ask what we have in stock to send out immediately.

The manufacturing process will only start once we have received your payment. We will notify you once your order is complete and ready for collection or shipping.

How long will it take for my package to get to me?

The shipping time depends on which shipping address your package is being sent to. Local packages around Cape Town (Area in between Muizenberg, Blouberg and Stellenbosch) will arrive in 1 to 2 days. National South African packages will take between 2-5 days to deliver. Certain outlaying areas might take a day or two longer.

We can organise overnight or same day shipping on request if you need your order to get to you quicker. This is only applicable if your order is already manufactured or if we have this jewellery piece in stock.

We will send you a tracking number when your order is being shipped, so you will be able to see where your package is at all times and what day it is out for delivery.

How much will shipping cost me?

Our shipping fee is R80 to anywhere in South Africa. We can organise overnight or same day shipping on request if you need your order to get to you on a specific date.

All orders over R700 on the online shop will receive FREE shipping.


Collection at our Studio – Free

National Courier Fee – R80

Overnight– R120 – 200 (courier fee will be calculated depending on your area)


Please note that packages can’t be sent to P.O. Boxes. Someone will be expected to sign for your package. If the order is returned to Kinkel due to courier services not being able to complete the delivery for any reason of the customers fault, the customer will be responsible for the repeat shipping costs.

Can I ship my order internationally?

Yes, we do offer international shipping. We make use of DHL for all our international packages, which take about 3 to 7 working days to deliver depending on the country. Your shipping costs will be calculated automatically when your shipping address is entered at checkout on our online shop.

Kinkel Jewellery will not be liable for any custom fees, import duties or taxes.  We advise you to first check this information according to your country beforehand.

Can I collect my order at the Kinkel Studio?

Yes, you are more than welcome to collect your order from our studio when it is ready. We will notify you once your order is complete and ready for collection. Our collection times are from 8:00 – 16:30 on weekdays. We are unfortunately not open on weekends or public holidays.

Our studio is in the Mason’s Press Building in Woodstock, right next to Mill and Press Café. There is free indoor visitors parking from Woodlands Road on your right (Just before the café). Find the map to our studio on the Contact page.

How do I order a custom or personalised jewellery piece?

We specialise in designing and making custom jewellery pieces. We can add a personal touch to one of our online shop pieces for example to add an engraving or a birthstone, or we can make you a completely new design.

Fill in this easy form to get your custom jewellery piece started.

When you provide us with an idea we will work out a quote for you according to the design provided. We will require a few days to design a specific jewellery piece for you. Once you are happy with the design and quote, you will be required to make a 50% deposit. Once we have received the deposit we can start the manufacturing process.

Custom jewellery pieces take longer to make than our online shop jewellery. The lead time is about 2 to 4 weeks depending on the design.

You are more than welcome to bring us your old jewellery, gold or diamonds and we will be able to remake it for you into a brand new jewellery piece.

Please note that all quotes provided are only valid for 7 days, as the gold and dollar prices are ever changing.

Custom jewellery pieces cannot be returned, but we will make extra sure that you are 100% happy with the design and that every detail is correct before we start making your order.

Do you make engagement or wedding rings?

Yes, we specialise in custom made bespoke pieces and we would love to be part of your special day. We believe in making quality jewellery pieces with a lifetime guarantee.

We offer a bespoke service for both men and women to make the perfect engagement ring and wedding rings. We can also help you design your bridal jewellery so that it will match your dress perfectly, cufflinks and tie clips for the groom as well as wedding gifts for the entire bridal party.

Feel free to make an appointment with us for a free consultation so we can get your perfect design started or pop us an email for a quote.

In what metals do you work?

We only work in the three main precious metals; sterling silver, gold and platinum. All our pieces are made from solid ,locally sourced, quality precious metals. They contain no bad alloys that can cause allergies or plating that can rub off and make your fingers go green. We believe in making quality jewellery pieces with a lifetime guarantee.

Gold is available in yellow, white and rose gold and we only work in 9ct gold and 18ct gold.

You are more than welcome to bring us your old gold jewellery to melt and rework, or to sell for credit.

How do I get my ring size?

The most accurate way to measure your ring size is to pop into our studio or any other jeweller close to you to get your finger measured. But I know that you are probably comfy at home doing your online shopping and there is no time for running to your nearest jeweller. So we have put together a handy Ring Size Guide for you to measure your ring size at home.

All jewellers in South Africa use the same measurement system, which is measured in letters.

There is also a handy conversion chart in the guide if you want to convert your size from another countries’ sizes.

Keep in mind that on a really hot or cold day your fingers might increase or decrease in size. Broader bands will also fit tighter than thin bands.

We offer one free ring sizing per ring order if your ring does not fit correctly.

Our ring sizes come in the following sizes on our online shop. If you would like your ring made into an exact size, please just leave us your ring size in the note section of your order at checkout.

X Small (G, H,I) – Small (J, K, L) – Medium (M, N, O) – Large (P, Q, R, S) – XLarge (T – Z)

In what sizes do your necklaces and bracelets come in?

We offer various sizes for necklaces and bracelets. The sizes are indicated on each jewellery piece on our online shop, but other sizes are available on request.



40cm, 45cm, 50cm, 55cm, 60cm

(chains longer than this are available at an extra fee)


Small 16cm – Medium 17cm – Large 18cm – XLarge 19cm

(Measured in Chain Length)


Small (62mm) – Medium (65mm) – Large (68mm) – XLarge (72mm)

(Measured in Inside Diameter)

How is Kinkel's jewellery made?

Our Jewellery is 100% handcrafted in Cape Town, South Africa, from locally sourced shells, pearls and precious metals. We are passionate about creating well-made unique jewellery pieces that are made to last a lifetime. We believe in slow fashion, carefully crafted pieces that is made with proper goldsmithing techniques. Since every piece is made by hand and not mass produced, every piece is unique in its own way. We also specialise in custom jewellery that is made to fit you and your personality perfectly.

Kinkel Jewellery is a women owned and driven business. Our goal is to empower women in this industry by teaching them new skills and giving them the confidence to lead.

How do I take care of my jewellery?

It is important to take good care of your jewellery to make it last longer and keep it sparkling. Silver will tarnish black over time when it comes into contact with moisture, chlorine, beauty products, perfume and cleaning products; therefore protect your jewels as best you can from these products. When you are not wearing your jewellery, keep them in a dry and dark safe place. Some people do have very acidic skin which can cause silver to tarnish. We offer Rhodium plating which form a coating on silver jewellery to avoid tarnishing.

The best way of keeping your jewellery shiny is to just wear it! Jewellery loves being worn and don’t want to sit in a box all the time. When you wear your jewellery it will rub on your skin, clothing and surrounding items which will keep it from tarnishing.

If your jewellery becomes dull and starts to lose its shine, you can clean it with a soft toothbrush and some warm soapy water and dry it with a soft towel. Also take care of your gemstones by handling them with care and keeping them away from harsh chemicals. Pearls are particularly susceptible to damage and scratches easily.

Feel free to come to the studio to get your jewellery polished free of charge or to purchase a polishing cloth.

Is your jewellery allergy proof?

Yes, all our jewellery are made from solid precious metals which do not contain any bad alloys that can cause allergies. We also do not plate our jewellery, so there are no layers that will rub off and make your fingers go green.

All the jewellery on our online shop are made from solid sterling silver and 9ct Gold.

Can I return my order?

We hope that every customer will be very pleased with their jewellery piece, but if you are not satisfied with your item we will be happy to refund you. We are happy to say that in the six years of running our business we have only returned one or two items at most. If the piece is returned to us within 7 days, unworn, unused and undamaged, in its original packaging we will refund you in full (excluding shipping). As we are still a small business, we however cannot cover the costs of returning the jewellery to us. The customer will be responsible to return the jewellery to us by their own means.

We make sure to make use of sturdy packaging but in the case that your jewellery is damaged when the package is opened or if you haven’t received the piece that you had in mind, please contact us within 48 hours so that we can replace your item.

Kinkel Jewellery will not be liable for any indirect or consequential loss or damage of the jewellery items purchased once the tags have been removed and the item has been worn.  We do however have a lifetime guarantee on our jewellery, so if your jewellery breaks because of a manufacturing fault, please return it to us for a free repair. Every breakage will first be assessed for wear and tear before repair.

The return policy unfortunately does not cover custom or engraved pieces, so we ensure that the design is to your liking before proceeding with manufacturing.

Do you offer repair services?

Yes, we do offer repair services on our own jewellery as well as jewellery manufactured elsewhere. We only offer repairs on jewellery that are made from precious metals (silver, gold and platinum).

Kinkel Jewellery will not be liable for any indirect or consequential loss or damage of the jewellery items purchased once the tags have been removed and the item has been worn.  We do however have a lifetime guarantee on our jewellery, so if your jewellery breaks because of a manufacturing fault, please return it to us for a free repair. Every breakage will first be assessed for wear and tear before repair.

Contact us for our repairs pricelist or for any repair questions.

Please note that repairs may not always be possible, depending on the damage.  We do take great care when repairing your jewellery and we do promise that we are qualified to repair jewellery and will always do our best. However, if the jewellery piece is not an original Kinkel piece, we cannot be held liable if anything happens to your jewellery piece while being repaired. Older jewellery pieces can have various melting points that we are unaware of, or the metal or stones may also have flaws on the inside that we cannot see from the outside.

Can I purchase a gift voucher?

Yes, our gift vouchers make a great gift and are easily available on our online shop. Our gift vouchers come in a digital format so once purchased we send it directly to your email. The gift voucher will contain a coupon code that the receiver can use on our online shop, or that they can put towards a custom made piece.

Every gift voucher has an expiry date of 3 years. Any additional costs exceeding the value of the gift voucher can be paid by the redeemer of the gift voucher. The gift vouchers are only good for a single transaction and cannot be used in combination with other coupon codes.  Our vouchers are not redeemable for cash. The remaining amount after an order is placed is also not exchangeable for cash or another voucher and will automatically be forfeited.

We also have Honeymoon Gift Vouchers available where the customer can pick up a treasure on their honeymoon/holiday and get a jewellery piece made from their collectable. Read more about our honeymoon vouchers here.

Can I come into the studio to shop?

Yes, you are more than welcome to come and shop at our studio space in Woodstock. We have a retail space where we stock some of our designer pieces as well as some custom designs. If you want something specific, please contact us before hand as we don’t always have every piece that is on the online shop available in stock at the studio.

Please note that we are unfortunately not open on weekends or public holidays.

We take card payments, cash payments, eft’s and Snapscan at our studio.

Do you sell wholesale?

Yes, we do offer wholesale options for other businesses. If you would like to stock Kinkel Jewellery please contact us to receive our annual wholesale catalogue.

Please note that all Kinkel jewellery is handmade and therefore it may take a few weeks to complete large orders.

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