skip to Main Content
084 553 1631 info@kinkeljewellery.co.za

Purchasing Information and Terms and Conditions

When a payment is made for an order the customer is agreeing to all Kinkel Jewellery’s Terms and Conditions

Commissions

We will require a few days to design a specific jewellery piece for you. Custom jewellery can take slightly longer than the rest of our collection pieces. Expect a two to three week manufacturing time for a custom jewellery piece.  We will require a 50% deposit before manufacturing can start.  Please note that we are not responsible if the wrong sizes are given to us.  Gold Ring prices can vary depending on the ring size and Dollar price. Custom jewellery pieces cannot be returned. Any Invoice or Quote that is sent by Kinkel Jewellery is only valid for 7 days as metal and stone prices continually change with the Dollar price.

 

Sizes

It is the customer’s responsibility to order the correct ring size, chain length or bracelet/bangle size.  Feel free to come measure your ring size at our studio or go to the nearest professional jeweller to you. Keep in mind that on a really hot or cold day your fingers might increase or decrease in size. Broader bands will also fit tighter than thin bands. It is not always easy or possible to size a piece after it has been made. The customer will have to cover the costs to resize the ring.

 

Rings                     X Small (G, H,I) – Small (J, K, L) – Medium (M, N, O) – Large (P, G, R)

Bracelets               Small 16cm – Large 18cm

Necklaces             45cm, 50cm, 55cm, 60cm (chains longer than this are available at an extra fee)

 

Locally Handmade

All Kinkel’s jewellery pieces are handmade in our Cape Town studio with high quality metals and gemstones. As the pieces are all handmade and every gemstone differs, every piece of jewellery is unique, which means that there may be subtle variations to the pictures on the website.  This makes every piece more special as you are not getting something that is factory made or mass produced.

 

Jewellery Care

It is important to take good care of your jewellery to make it last longer and keep it sparkling. Silver will tarnish black over time when it comes in contact with air, moisture, chlorine, beauty products, perfume and cleaning products; therefore protect your jewels as best you can from these products and keep them in a dry, safe place. The best way of keeping your jewellery shiny is to wear it, as it rubs on clothing etc. Wear your jewels as much as possible! If your jewellery becomes dull and starts to lose its shine, one can clean it with a soft toothbrush with soap and warm water and dry it with a soft towel. Also take care of your gemstones by handling them with care and keeping them away from harsh chemicals.  Pearls are particularly susceptible to damage and scratches easily. Feel free to come to the studio to get your jewellery polished free of charge or to purchase a polishing cloth.

 

Lead Time and Shipping

As Kinkel Jewellery is still a small business and all products are made by hand, we do not always have everything in stock and may need some time to make your jewellery to precision. Keep in mind that your jewellery can take 5 to 15 working days to be manufactured and shipped, depending on how big the order is.  We will only start manufacturing your jewellery piece after full payment is made.  If an order is placed and the customer does not pay within 4 days, the order will be cancelled.

When your piece is finished you will be notified. Self-collection at the studio is possible with appointment (see contact details).  Otherwise we can courier your jewellery to you which will then arrive between 3 to 8 working days depending on how far you live. We make use of reliable courier services (FastWay), but take note that we cannot be held liable for delays in delivery once your item has left the shop. We are unfortunately not in control of how fast the courier can deliver your package. On rare occasions, a few places might not be possible to deliver to as it is too remote.  A fee of R80 will be charged for the courier service in South Africa (excluding some rural areas).

For International shipping we use our Postal Service and therefore shipping may take much longer; from 2 to 4 weeks.  International post is also much more expensive and the price will vary between different countries. We do not ship any gold or platinum items internationally.  Kinkel Jewellery will not be liable for any custom fees, import duties or taxes.  We advise you to first check this information according to your country beforehand.  You will be expected to sign for your package if the order is returned to me due to postal or courier services not being able to complete the delivery for any reason.  The customer will be responsible for the repeat shipping costs.

 

Return Policy

We hope that every customer will be very pleased with their jewellery piece, but if you are not satisfied with your item or in case it is damaged when the package is opened, we will refund you if you contact us within 48 hours of receiving your package.  If the piece is returned to us within 7 days, unworn, unused and undamaged, in its original packaging we will refund you.  We cannot however cover the costs of returning the jewellery to us.  The customer will be responsible to return the jewellery to us by their own means. Kinkel Jewellery will not be liable for any indirect or consequential loss or damage of the jewellery items purchased once the tags have been removed and the item has been worn.  The return policy unfortunately does not cover custom pieces, engraved pieces and earrings (for health reasons).

 

Repairs

Kinkel Jewellery offers extensive jewellery repair services.  Feel free to contact us about any jewellery repairs, plating, restringing or setting and pricing.  If your jewellery piece breaks within four months, because of manufacturing fault, the customer can return the piece for repair.  Kinkel Jewellery cannot be liable for chains that break, as the chains are not handmade in the studio.  Every breakage will first be assessed for wear and tear before repair. Repair may not always be possible, depending on the damage.  Kinkel cannot be held liable if anything happens to your jewellery piece being repaired, as we are unaware of any flaws inside the metal or stones. But we do promise that we are qualified to repair jewellery and will always do our best.  We recommend a yearly maintenance and refurbishment service.

 

Gift Vouchers

Gift vouchers can be purchased for a special gift. The jewellery piece ordered can either be bought from existing stock or designed and commissioned by Kinkel Jewellery. Every gift voucher has an expiry date of 3 years. Any additional costs exceeding the value of the gift voucher can and will be paid by the redeemer of the gift voucher.  The vouchers are not redeemable for cash. The gift vouchers are only good for a single transaction: any remaining amount is not exchangeable with cash or another voucher and will automatically be forfeited. Only one gift voucher can be redeemed per purchase.  A gift voucher will not be replaced when lost or stolen.

The same Terms and Conditions apply for our Honeymoon Jewellery Vouchers. Kinkel Jewellery cannot be held liable for any mistakes that are made when filling in the back of the Honeymoon Voucher. We will involve the redeemer of the Honeymoon Voucher in the design process of their piece.

Wholesale

Jewellery is available for large wholesale orders to be sold in shops and online stores at discount prices. Please contact us on info@kinkeljewellery.co.za for more information.  Please note that all Kinkel jewellery is handmade and therefore it may take a few weeks to complete large orders.

These Terms and Conditions May Change
We reserve the right to update or modify these terms and conditions at any time without prior notice. Your use of kinkeljewellery.co.za following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website.

Limitations of Liability
The Company, Kinkel Jewellery , shall not assume any responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this website or your downloading of any materials, from this website. IN NO EVENT WILL THE COMPANY PRIVATE LIMITED NOR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS, ASSIGNS, RETAIL PARTNERS NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION OR TRANSMISSION OF THIS WEB SITE BE LIABLE TO ANY PARTY FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEB SITE, ANY WEB SITES LINKED TO THIS WEB SITE, OR THE MATERIALS, INFORMATION OR SERVICES CONTAINED AT ANY OR ALL SUCH SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

IN THE EVENT OF ANY PROBLEM WITH THIS WEBSITE OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THIS WEBSITE. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS OR SERVICES THAT YOU HAVE PURCHASED ON OR THROUGH THIS WEB SITE, YOU AGREE THAT YOUR REMEDY, IF ANY, IS FROM THE MANUFACTURER OF SUCH PRODUCTS OR SUPPLIER OF SUCH SERVICES, IN ACCORDANCE WITH SUCH MANUFACTURER’S OR SUPPLIER’S WARRANTY, OR TO SEEK A RETURN AND REFUND FOR SUCH PRODUCT OR SERVICES IN ACCORDANCE WITH THE RETURNS AND REFUNDS POLICIES POSTED ON THIS WEB SITE. This site may include inaccuracies, mistakes or typographical errors. kinkeljewellery.co.za does not warrant that the content will be uninterrupted or error free.

Copyright and Trademark
Unless otherwise indicated, material on this website, including but not limited to texts, images, illustrations, software, audio clips, video clips, animation files, is subject to the copyright and trademark rights of the company. Consequently, the material on this website may not be copied, reproduced, modified, posted, transmitted, distributed, in whole or in part in any form whatsoever, without the prior written consent of the company. All rights reserved.

Products, Content and Specifications
All features, content, specifications, products and prices of products and services described or depicted on this website are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services in this website at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state and international laws in regard to the possession, use and sale of any item purchased from this website. By placing an order, you represent that the products ordered will be used only in a lawful manner.

Shipping Limitations
When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this website. All purchases from this website are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

Duties and Taxes
You are responsible for duties and taxes outside Singapore. All items entering a foreign country are subject to customs inspection and assessment of the duties and taxes in accordance with that country’s national laws.

Your Account
You are responsible for maintaining the confidentiality of your account and information submitted on kinkeljewellery.co.za, and you agree to accept responsibility for all activities that occur under your account and password. This website and the company reserves the right to refuse service, terminate accounts remove or edit content or cancel orders.

By placing an order, you warrant that you are over 18 years of age, and that you are providing kinkeljewellery.co.za with accurate, truthful information and that you have the authority to place the order.

Exchange and Refund Policy
If there is a manufacturing fault with the goods and they are defective, you can return them within 7 days of the date of purchase. Please be aware that:

You must have the original receipt
The goods must have been used for their intended purpose
The goods must have been cared for
In this situation, we will repair/replace your goods should no misconduct be detectable.

All merchandise must be returned in sellable condition, otherwise, an exchange would not be allowed. We reserve the right to reject any form of exchange without the original receipt.

Exchange and Refund Policy (Online Shop)
Electronic Communications

When you visit this website and/or send email to us, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures and other communications that we sent you electronically satisfy any legal requirement that such communications be in writing

Exclusions of Warranties

The company makes no representative or warranty regarding the good working order or condition of this website, its suitability for use, or that its use will be uninterrupted or error-free. All information or material provided in this website to you “as is” and without warranties of any kind, expressed or implied, including without limitation, warranties or conditions of merchantability, fitness, quality, durability or suitability for any particular purpose, or non-infringement.

X
Back To Top