Kinkel Jewellery is a small local business that handcrafts each piece of jewellery to order, so we need time to create your beautiful new pieces. Orders typically take 6 to 12 working days to complete, depending on the order size and the time of year, excluding shipping.

We do keep some stock of certain pieces in our studio, so if you need a quick gift, feel free to email us and ask what’s available for immediate shipping.

We begin manufacturing once we receive your payment and will notify you when your order is ready for collection or shipping.

Shipping time depends on the destination of your package. Local deliveries around Cape Town (areas between Muizenberg, Blouberg, and Stellenbosch) typically arrive in 1 to 2 days. National deliveries across South Africa take 2 to 5 days, with certain outlying areas requiring an extra day or two.

If you need your order faster, we can arrange overnight or same-day shipping upon request. This option is available if your order is already completed or the item is in stock.

We’ll provide you with a tracking number once your order ships, allowing you to track your package and know when it’s out for delivery.

Collection at our Studio – Free

National Courier Fee – R80

Overnight– R120 – 200 (courier fee will be calculated depending on your area)

Please note that we cannot send packages to P.O. Boxes, and someone must be available to sign for your package. If the courier is unable to complete the delivery due to a customer-related issue and the package is returned to Kinkel, the customer will be responsible for covering the repeat shipping costs.

You’re welcome to collect your order from our studio once it’s ready. We’ll notify you when your order is complete and available for pickup. Collection times are from 8:00 to 16:30 on weekdays. Unfortunately, we’re closed on weekends and public holidays.

Our studio is in the Mason’s Press Building in Woodstock, right next to Mill and Press Café. There is free indoor visitors parking from Woodlands Road on your right (Just before the café). Find the map to our studio on the Contact page.

We specialize in designing and creating custom jewellery pieces. Whether you’d like to personalize one of our online shop items by adding an engraving or birthstone, or you’d prefer a completely new design, we can bring your vision to life.

To start your custom piece, simply fill out our easy form. Based on your idea, we’ll provide a quote according to the design. Please allow a few days for us to create a specific design for you. Once you’re happy with both the design and quote, a 50% deposit is required. After receiving the deposit, we will begin manufacturing.

Custom jewellery takes longer to make than our ready-to-ship pieces, with a lead time of about 2 to 4 weeks, depending on the design.

You’re welcome to bring in your old jewellery, gold, or diamonds, and we can transform them into a brand-new piece.

Please note that quotes are only valid for 7 days due to fluctuations in gold and dollar prices. While custom jewellery pieces cannot be returned, we ensure you’re 100% satisfied with the design and every detail before production begins.

Yes, we specialize in custom-made, bespoke pieces and would love to be part of your special day. We focus on creating high-quality jewellery with a lifetime guarantee.

We offer bespoke services for both men and women, including designing the perfect engagement and wedding rings, bridal jewellery to match your dress, and accessories like cufflinks and tie clips for the groom. We can also assist with wedding gifts for the entire bridal party.

Feel free to schedule a free consultation with us to start designing your perfect piece or email us for a quote.

We work exclusively with three main precious metals: sterling silver, gold, and platinum. All our pieces are crafted from solid, locally sourced, quality metals. We use no alloys that could cause allergies or plating that might wear off and discolor your skin. We are committed to creating high-quality jewellery with a lifetime guarantee.

Gold is available in yellow, white, and rose, and we use only 9ct and 18ct gold.

You’re welcome to bring in your old gold jewellery for us to melt and rework, or to sell for credit.

The most accurate way to measure your ring size is to pop into our studio or any other jeweller close to you to get your finger measured. But I know that you are probably comfy at home doing your online shopping and there is no time for running to your nearest jeweller. So we have put together a handy Ring Size Guide for you to measure your ring size at home.

All jewellers in South Africa use the same measurement system, which is measured in letters.

There is also a handy conversion chart in the guide if you want to convert your size from another countries’ sizes.

Keep in mind that on a really hot or cold day your fingers might increase or decrease in size. Broader bands will also fit tighter than thin bands.

We offer one free ring sizing per ring order if your ring does not fit correctly.

Our ring sizes come in the following sizes on our online shop. If you would like your ring made into an exact size, please just leave us your ring size in the note section of your order at checkout.

X Small (G, H,I) – Small (J, K, L) – Medium (M, N, O) – Large (P, Q, R, S) – XLarge (T – Z)

We offer various sizes for necklaces and bracelets. The sizes are indicated on each jewellery piece on our online shop, but other sizes are available on request.

Necklaces     

40cm, 45cm, 50cm, 55cm, 60cm

(chains longer than this are available at an extra fee)

Bracelets      

Small 16cm – Medium 17cm – Large 18cm – XLarge 19cm

(Measured in Chain Length)

Bangles     

Small (62mm) – Medium (65mm) – Large (68mm) – XLarge (72mm)

(Measured in Inside Diameter)

Our Jewellery is 100% handcrafted in Cape Town, South Africa, from locally sourced shells, pearls and precious metals. We are passionate about creating well-made unique jewellery pieces that are made to last a lifetime. We believe in slow fashion, carefully crafted pieces that is made with proper goldsmithing techniques. Since every piece is made by hand and not mass produced, every piece is unique in its own way. We also specialise in custom jewellery that is made to fit you and your personality perfectly.

Kinkel Jewellery is a women owned and driven business. Our goal is to empower women in this industry by teaching them new skills and giving them the confidence to lead.

It is important to take good care of your jewellery to make it last longer and keep it sparkling. Silver will tarnish black over time when it comes into contact with moisture, chlorine, beauty products, perfume and cleaning products; therefore protect your jewels as best you can from these products. When you are not wearing your jewellery, keep them in a dry and dark safe place. Some people do have very acidic skin which can cause silver to tarnish. We offer Rhodium plating which form a coating on silver jewellery to avoid tarnishing.

The best way of keeping your jewellery shiny is to just wear it! Jewellery loves being worn and don’t want to sit in a box all the time. When you wear your jewellery it will rub on your skin, clothing and surrounding items which will keep it from tarnishing.

If your jewellery becomes dull and starts to lose its shine, you can clean it with a soft toothbrush and some warm soapy water and dry it with a soft towel. Also take care of your gemstones by handling them with care and keeping them away from harsh chemicals. Pearls are particularly susceptible to damage and scratches easily.

Feel free to come to the studio to get your jewellery polished free of charge or to purchase a polishing cloth.

Yes, all our jewellery are made from solid precious metals which do not contain any bad alloys that can cause allergies. We also do not plate our jewellery, so there are no layers that will rub off and make your fingers go green.

All the jewellery on our online shop are made from solid sterling silver and 9ct Gold.

We hope that every customer will be very pleased with their jewellery piece, but if you are not satisfied with your item we will be happy to refund you. We are happy to say that in the six years of running our business we have only returned one or two items at most. If the piece is returned to us within 7 days, unworn, unused and undamaged, in its original packaging we will refund you in full (excluding shipping). As we are still a small business, we however cannot cover the costs of returning the jewellery to us. The customer will be responsible to return the jewellery to us by their own means.

We make sure to make use of sturdy packaging but in the case that your jewellery is damaged when the package is opened or if you haven’t received the piece that you had in mind, please contact us within 48 hours so that we can replace your item.

Kinkel Jewellery will not be liable for any indirect or consequential loss or damage of the jewellery items purchased once the tags have been removed and the item has been worn.  We do however have a lifetime guarantee on our jewellery, so if your jewellery breaks because of a manufacturing fault, please return it to us for a free repair. Every breakage will first be assessed for wear and tear before repair.

The return policy unfortunately does not cover custom or engraved pieces, so we ensure that the design is to your liking before proceeding with manufacturing.

Yes, we do offer repair services on our own jewellery as well as jewellery manufactured elsewhere. We only offer repairs on jewellery that are made from precious metals (silver, gold and platinum).

Kinkel Jewellery will not be liable for any indirect or consequential loss or damage of the jewellery items purchased once the tags have been removed and the item has been worn.  We do however have a lifetime guarantee on our jewellery, so if your jewellery breaks because of a manufacturing fault, please return it to us for a free repair. Every breakage will first be assessed for wear and tear before repair.

Contact us for our repairs pricelist or for any repair questions.

Please note that repairs may not always be possible, depending on the damage.  We do take great care when repairing your jewellery and we do promise that we are qualified to repair jewellery and will always do our best. However, if the jewellery piece is not an original Kinkel piece, we cannot be held liable if anything happens to your jewellery piece while being repaired. Older jewellery pieces can have various melting points that we are unaware of, or the metal or stones may also have flaws on the inside that we cannot see from the outside.

Yes, our gift vouchers make a great gift and are easily available on our online shop. Our gift vouchers come in a digital format so once purchased we send it directly to your email. The gift voucher will contain a coupon code that the receiver can use on our online shop, or that they can put towards a custom made piece.

Every gift voucher has an expiry date of 3 years. Any additional costs exceeding the value of the gift voucher can be paid by the redeemer of the gift voucher. The gift vouchers are only good for a single transaction and cannot be used in combination with other coupon codes.  Our vouchers are not redeemable for cash. The remaining amount after an order is placed is also not exchangeable for cash or another voucher and will automatically be forfeited.

We also have Honeymoon Gift Vouchers available where the customer can pick up a treasure on their honeymoon/holiday and get a jewellery piece made from their collectable. Read more about our honeymoon vouchers here.

Yes, you are more than welcome to come and shop at our studio space in Woodstock. We have a retail space where we stock some of our designer pieces as well as some custom designs. If you want something specific, please contact us before hand as we don’t always have every piece that is on the online shop available in stock at the studio.

Please note that we are unfortunately not open on weekends or public holidays.

We take card payments, cash payments, eft’s and Snapscan at our studio.

Yes, we do offer wholesale options for other businesses. If you would like to stock Kinkel Jewellery please contact us to receive our annual wholesale catalogue.

Please note that all Kinkel jewellery is handmade and therefore it may take a few weeks to complete large orders.